Are you passionate about giving great customer service? Looking for a new challenge in a very customer focused company? Our growth strategy as the largest independent provider of maintenance, repair and installation services for domestic boilers and central heating systems means we now have excellent full and part time opportunities for career minded individuals to join our team of directly employed Customer Service Representatives.
Working with Saltire is a demanding but highly rewarding career where you’ll be helping our customers when they need us the most. If you’re ambitious by nature then we’ve got ample opportunity for career progression.
As an experienced Customer Service Representative, it is essential for you to have excellent communication skills, IT skills and work well under pressure, along with flexibility and a willingness to adapt your shifts to suit Contact Centre traffic.
We currently have the following posts available:
1 x dayshift (4 on 4 off) – 6am to 4.30pm
1 x backshift (4 on 4 off) – 11am to 9.30pm
1 x backshift (4 on 4 off) – 12.30pm to 11pm
1 x nightshift (4 on 4 off) – 9pm – 6am
2 x weekend – 8am to 5.30pm (17 hours)
- Leading edge technology platform
- Pension Scheme
- 6 weeks annual leave each year, inc. public holidays, increasing by one day for each complete year of service
- Access to our bespoke e-learning system
- The opportunity to be involved in a variety of charitable/volunteer work
You’ll work in a fun, friendly inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. You’ll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our Customers’ lives.
Training and support
In order to use the relevant systems and work as a Customer Service Representative for Saltire, you’ll undertake our extensive training programme. This includes a company overview of all departments, systems training, and then on the job training.
Could you be who we are looking for?
It’s our people that truly make what we do so special. As part of the Saltire family your job will be to put our customers first and we will give you everything you need to make this happen. This is an exciting time to join Saltire due to our continued expansion and retention of contracts.
Job Type: Full-time/part-time
Salary: starting from £9.50 per hour & increasing depending on experience.