We strive to be industry leading providing our customer and clients with a professional and reliable service.
The continuous improvement of this service is so important to us that we have invested in the latest market leading technology, Aeromark. This provides all our team members the information required to ensure you are given an excellent customer experience.
Our 24 hour call centre and dispatch team have full visibility of all our field based operatives and their workload, allowing them to effectively plan and allocate your repairs and services to the best resource, ensuring all our customers have reduced waiting time.
All property history, asset information and work descriptions are relayed to our operatives electronically so they can start to diagnose any faults and collect potential before arriving at the property allowing us to carry out a first time fix.
All documents, for example landlord gas safety records, are produced electronically and our bespoke workflows ensure we consistently achieve 100% compliance with gas safety regulations. All updates from the operatives workflows are relayed back to the system in real time eliminating the need for paperwork and giving our clients and customers a seamless update on job progress.