Who Are We?
Saltire Facilities Management are one of the UK’s largest Central Heating and Electrical Service providers and recognise that the key to customer satisfaction and our long-term success is to provide innovative solutions that enable us to deliver a reliable, friendly service that exceeds expectations every day of the year.
The company was founded in the year 2000 and we take pride in our experienced workforce. With this we are able to offer great local services and value for money.
We strive to improve our services every day and value customer feedback in order to achieve this for all Saltire Facilities Management customers.
We believe that we are the best value for service that our customers can receive. Saltire has a range of services at your fingertips and can be used as a one stop shop for all of your house requirements. Our packages competitively priced and we have regular deals going on, so keep an eye out on our social media pages as well as this website.
What Do We Do?
Qualified workforce ~ here to help you.
- Heating & Plumbing
- Joinery
- Electrician
- Carpenter
- Painter & Decorator
- Bricklayer
- Ground Work
- Roofer
- Tiler
& many more
Other than making your home our priority; Saltire Facilities Management offer you services covering central heating systems, electricity, plumbing, gas, joinery and any handyman work you need us for. Our staff are here to help you in our 24/7 call centre on 0330 202 0444 .
Recruitment
We are currently looking to recruit the following:
- Gas maintenance and repair engineers (5 years minimum experience)
- Gas Central heating installers
- Electricians (inspection and testing experience preferred)
- Joiners
To apply simply send a CV and covering e-mail to info@saltire.co.uk
Procurement Memo
Saltire has been delivering central heating and electrical services for over 19 years. In this time, we have established a strong tradition of success and are proud to call various social housing providers, private landlords and homeowners our customers.
Since 2000 we have evolved to become a leader in our field. Our dedicated team of over 300 staff operates throughout the United Kingdom, supporting 80,000 homes.
As the company has grown, our offering has become increasingly advanced. As well as all types of Central Heating, we now also provide services including renewables, all-trades, kitchens and bathrooms.
At Saltire, people are the heart of the Company, and the key to our success. Our philosophy is simple, to complete your job on time and within the agreed timescales, first time, every time. We are continually evolving to seize new opportunities, meet new challenges and exceed customers’ expectations.
Our business approach reflects not only the needs and priorities of our customers, but also the ambitions and aspirations of our people.
Our success to date has been achieved by our team of committed, empowered and engaged people sharing a set of overarching Values. Our Engineers and staff are our representatives – by having an engaged and motivated workforce we ensure that customers are happy and they return time after time.
The Company’s approach to Health, Safety, Environmental and Quality (HSEQ) compliance is an integral and core part of both management and employee responsibilities, supporting the belief that good practice in these areas benefits good business performance.
Technology
We strive to be industry leading providing our customer and clients with a professional and reliable service.
The continuous improvement of this service is so important to us that we have invested in the latest market leading technology, Aeromark. This provides all our team members the information required to ensure you are given an excellent customer experience.
Our 24 hour call centre and dispatch team have full visibility of all our field based operatives and their workload, allowing them to effectively plan and allocate your repairs and services to the best resource, ensuring all our customers have reduced waiting time.
All property history, asset information and work descriptions are relayed to our operatives electronically so they can start to diagnose any faults and collect potential before arriving at the property allowing us to carry out a first time fix.
All documents, for example landlord gas safety records, are produced electronically and our bespoke workflows ensure we consistently achieve 100% compliance with gas safety regulations. All updates from the operatives workflows are relayed back to the system in real time eliminating the need for paperwork and giving our clients and customers a seamless update on job progress.
Areas We Cover
We provide gas and central heating services to homes and businesses across Scotland and the surrounding areas:
24/7 Call Centre
Our Glasgow-based contact centre operates 24/7/365 with experienced call handlers ensuring client and customer calls are always answered. Our team work along side our dispatch team and dedicated contract administrators to ensure excellent customer service is consistently maintained and our customers are well-looked after.
We are committed to continuous improvement and development and our team regularly complete additional training to gain new and valuable qualifications.
Not only do we provide outstanding call centre services to our own contract clients, we also handled customer service enquiries for a number of third-party companies, ensuring the same high level of service for their customers.
