The Saltire approach

Saltire has been delivering central heating and electrical services for 20 years. We have developed a strong tradition of success through brilliant customer service, and are proud to call social housing providers, private landlords and homeowners our customers.

Since 2000 we have evolved to become a leader in our field. Our dedicated team of over 300 staff operates throughout the United Kingdom, supporting 80,000 homes. As Saltire has grown, we’ve been able to expand and improve our range of services. As well as all types of central heating, we now also provide services including renewables, all-trades, kitchens and bathrooms.

Our experienced and dedicated people are the heart of our company and the key to our success. We are continually evolving to seize new opportunities, meet new challenges and exceed customers’ expectations.

Our philosophy is simple: we’ll complete your job on time and within the agreed timescales, first time, every time.

The Saltire approach reflects not only the needs and priorities of our customers, but also the ambitions and aspirations of our people.

Our success to date has been achieved by our team of committed, empowered and engaged people,  who all share a set of overarching values. Our engineers and staff are our customer representatives – it’s their commitment that helps us exceed expectation for every customer, every time.

Our approach to Health, Safety, Environmental and Quality (HSEQ) compliance is integral to how we do business. Everyone is responsible for it, from senior management to each individual employee. A safe business is a good business, and that’s the Saltire way.

Technology

We strive to be industry leaders, exceeding expectations every day with our professional and reliable service.

We take customer services seriously, and we use the latest technologies to make sure that every Saltire representative is as efficient as possible.

Our 24-hour call centre and dispatch team have full visibility of all our field-based operatives and their workload. That means they can effectively plan your repairs and services, so you’ll never have to wait longer than you should.

All property history, asset information and work descriptions are relayed to our operatives electronically. This helps them start to diagnose any faults and collect the right equipment even before arriving at the property. That’s part of our ‘first fix, every time’ approach.

All documents – for example landlord gas safety records – are produced electronically and our bespoke workflows ensure we consistently achieve 100% compliance with gas safety regulations. All updates from the operatives are relayed back to the system in real time, eliminating the need for paperwork and giving our clients and customers a seamless update on job progress.