Step 1.
We go at a pace that suits you. We’re continually improving our services to answer your questions and help you with the research that you need.
Our 5 Step Customer Journey for Air Source Heat Pumps
Step 2.
When you’re ready, ask us to contact you. We can do this via phone, video call or send an engineer to your home – whichever you would prefer!
We’ll ask you what you’re expecting from an air source heat pump and questions about your property to make sure it’s entirely feasible to have a heat pump installed before we go any further.
We will then go through your options, prices and the RHI payments.
Step 3.
We will arrange a site visit where a technical surveyor will carry out a full feasibility survey to ensure that everything discussed and agreed can be achieved.
Step 4.
Once the survey is complete and the order is confirmed, we will organise an installation date.
The final balance is only due when the installation is complete and you are 100% satisfied with the work that has been done.
Step 5.
We will then do all the paperwork to register you for the Renewable Heating Incentive (RHI), saving you the time and hassle of doing it yourself!
